Effective Date: 16/04/2025
Last Updated: 16/04/2025

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of services by Fineline AV Ltd (“the Company,” “we,” “us,” or “our”) to clients (“you,” “your,” or “Customer”). By engaging with our services, including home automation, audiovisual installations, networking, and support, you agree to be bound by these Terms. Please read them carefully.

2. Definitions

• Services: Any design, installation, consultation, programming, maintenance, or support services provided by Fineline AV Ltd.

• Project: A service or combination of services agreed upon through a signed quotation or proposal.

• Client: Any individual, business, or entity that enters into an agreement with Fineline AV Ltd.

• Deliverables: Equipment, systems, or configurations resulting from the agreed services.

3. Scope of Work

3.1. The scope of work is defined in the project proposal or quotation issued by Fineline AV Ltd and accepted by the Client.

3.2. Any variations or additional work must be agreed in writing and may be subject to additional costs.

3.3. Fineline AV Ltd reserves the right to refuse services for projects outside our expertise or ethical standards.

4. Consultation & Assessment

4.1. Initial consultations may include on-site assessments to understand the Client’s needs.

4.2. We reserve the right to charge a consultation fee, which will be disclosed in advance.

4.3. Recommendations made during consultation are based on the information provided and may be revised following deeper technical analysis.

5. Proposals and Approvals

5.1. Our proposal will outline service stages, pricing, equipment specifications, and estimated timelines.

5.2. The proposal becomes a binding agreement upon Client approval, either in writing or via formal email confirmation.

5.3. It is the Client’s responsibility to review and approve specifications, placement details, and programming instructions before installation begins.

6. Pricing and Payments

6.1. Pricing is exclusive of VAT unless stated otherwise.

6.2. A deposit, typically 50%, is required before commencement of works. The balance is payable upon completion or as per the milestones specified in the proposal.

6.3. Late payments may incur a charge of 4% interest per month above the Bank of England base rate.

6.4. Equipment and materials remain the property of Fineline AV Ltd until full payment is received.

6.5. All invoices are due within 14 days unless otherwise agreed in writing.

7. Equipment Supply

7.1. Equipment may be sourced from third-party manufacturers with warranties as specified.

7.2. We do not guarantee delivery dates for equipment from third parties but will provide estimates.

7.3. Title of ownership transfers only after full payment, but risk of loss or damage transfers upon delivery.

8. Installation and Programming

8.1. Installation schedules depend on access to the site and readiness of the infrastructure.

8.2. The Client must provide safe and timely access to the site, including necessary permits.

8.3. We are not liable for delays caused by third-party contractors or unforeseen on-site conditions.

8.4. System programming and configuration are performed according to Client-approved plans. Any post-installation changes may incur extra charges.

9. Site Responsibilities

9.1. The Client must ensure a safe, secure, and uninterrupted working environment.

9.2. Delays caused by the Client or their contractors may result in revised timelines and added costs.

9.3. The Company is not responsible for damage to existing infrastructure unless caused by our negligence.

10. Testing and Handover

10.1. Upon completion, systems are tested, and a final walkthrough is conducted with the Client.

10.2. Operational documentation and user training will be provided at handover.

10.3. The Client must report any faults or issues within 7 days of handover.

11. Warranty and Support

11.1. A one-year warranty is provided on workmanship from the date of handover.

11.2. Manufacturer warranties on equipment apply as stated.

11.3. Support beyond the warranty period can be arranged via separate maintenance agreements.

11.4. Warranty is void if systems are altered, repaired, or tampered with by unauthorized personnel.

12. Maintenance Plans

12.1. Maintenance services may include remote diagnostics, on-site visits, and software updates.

12.2. Maintenance contracts are renewable annually and tailored to the Client’s system scale.

12.3. Emergency call-outs outside of the plan may incur separate fees.

13. Data and Privacy

13.1. Client information is collected for service delivery only and not shared with third parties unless required for installation or legal compliance.

13.2. All data is handled per the UK GDPR and Data Protection Act.

13.3. Full privacy policy details are available on our website.

14. Intellectual Property

14.1. Fineline AV retains ownership of all programming logic, system designs, and documentation unless otherwise agreed.

14.2. Reuse, duplication, or distribution of our designs without consent is strictly prohibited.

15. Limitation of Liability

15.1. Our liability is limited to the contract value of the services provided.

15.2. We are not responsible for consequential losses, including but not limited to loss of profits, business interruption, or data loss.

15.3. Liability does not extend to delays caused by third-party suppliers or contractors.

16. Termination

16.1. Either party may terminate the agreement in writing with 14 days’ notice if the other party materially breaches the contract.

16.2. If termination occurs after commencement, the Client shall pay for completed work and non-returnable materials.

16.3. The Company may terminate immediately if site conditions pose health or safety risks.

17. Force Majeure

17.1. Fineline AV is not liable for failure to perform caused by circumstances beyond reasonable control, including but not limited to acts of God, strikes, technical failures, or supplier delays.

18. Governing Law

18.1. These Terms are governed by the laws of England and Wales.

18.2. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

19. Entire Agreement

19.1. These Terms, along with any signed project proposal, form the entire agreement between the Client and Fineline AV Ltd.

19.2. No other verbal or implied agreements shall be valid unless confirmed in writing and signed by both parties.