Peace of Mind, Year-Round
Your smart home deserves consistent care. Our tiered maintenance plans are designed to keep your systems performing at their best—whether it’s a minor remote tweak or a critical emergency visit. From firmware updates to emergency callouts, we’re here whenever you need us.
Bronze
-
Unlimited Email Support
-
2 Hours Phone Support
-
2 Hours Remote Login Support
-
1 Hour Remote Programming
-
Firmware Updates & Security Patches *1
-
Cloud Health Checks
-
5% Labour & Call Out Discounts
-
Discounts on Upgrades
-
2-5 Days Call Out Response Time *1
-
Site Call Out Per Year
-
Annual Maintenance
-
Emergency Call Out
Silver
-
Unlimited Email Support
-
3 Hours Phone Support
-
3 Hours Remote Login Support
-
2 Hour Remote Programming
-
Firmware Updates & Security Patches *2
-
Cloud Health Checks
-
10% Labour & Call Out Discounts
-
Discounts on Upgrades
-
72 Hours Call Out Response Time
-
1 Half Day Site Call Out Per Year
-
1 Visit Annual Maintenance
-
Emergency Call Out
Gold
-
Unlimited Email Support
-
5 Hours Phone Support
-
5 Hours Remote Login Support
-
4 Hour Remote Programming
-
Firmware Updates & Security Patches *2
-
Cloud Health Checks & 24/7 System Monitoring *3
-
15% Labour & Call Out Discounts
-
Discounts on Upgrades
-
48 Hours Call Out Response Time
-
2 Half Days or 1 Full Day Site Call Out Per Year
-
2 Visits Annual Maintenance
-
Emergency Call Out
Platinum
-
Unlimited Email Support
-
Unlimited Phone Support
-
Unlimited Remote Login Support
-
10 Hour Remote Programming
-
Firmware Updates & Security Patches *2
-
Cloud Health Checks, 24/7 System Monitoring & Remote Power Reboots *3
-
20% Labour & Call Out Discounts
-
Increased Discounts on Upgrades
-
24 Hours Call Out Response Time
-
6 Half Days or 3 Full Days Site Call Out Per Year
-
4 Visits Annual Maintenance
-
Emergency Call Out *1 *4
Bespoke
-
Choose from all features across our packages
-
Fully flexible—adjust support hours, site visits, discounts, and more
-
Only pay for what you need
Why It Matters
Reliable Performance, Always
Smart systems need smart care. Our maintenance plans ensure your lighting, AV, security, and automation continue running as expected—without hiccups.
Faster Support When It Counts
No more waiting around. With tiered response times and priority access, you’ll get the help you need when you need it most.
Preventative Over Reactive
Annual check-ups and ongoing system health checks help us catch issues before they become problems—saving you time, stress, and money.
Tailored to You
Whether you’re after basic support or complete coverage, there’s a plan that fits your home and your lifestyle. And yes, you can always upgrade.
Protect Your Smart Home Investment
Your smart home is only as good as the care behind it. Our maintenance packages offer expert support, proactive system checks, and priority service—so everything from lighting to AV and security keeps working just the way you expect. Stay confident, connected, and covered all year long.
FAQ
Do I really need a maintenance plan?
Yes—just like your car needs servicing, smart systems benefit from regular updates and checkups. It keeps your home efficient and avoids surprise failures.
What if I don’t choose a plan?
We’ll still support you, but call-out times may be longer and standard hourly rates apply. A plan gets you priority service and discounts.
Can I upgrade my package later?
Absolutely. If your system grows or your needs change, we make it easy to move to a higher tier anytime.
What’s covered in an annual visit?
Our team checks firmware updates, performs system testing, evaluates device health, and answers any questions. It’s a full smart home health check.
Do unused support hours roll over?
To keep things fair and consistent, unused hours do not roll over—but you’ll always be notified in advance to use them effectively.